Privacy policy

Oaklume Care Ltd is a UK-registered company (company number TBC) providing regulated care services. Our registered office is 12 Bramley Mews, Marylebone, London W1U 8DT. Our data protection lead can be reached at privacy@oaklumecare.co.uk.

We collect personal data from three groups:

• Care clients and families — contact details, care needs, medical information needed to provide safe care, and notes from visits.
• Job applicants and employees — application information, references, DBS results and training records.
• Website visitors — minimal analytics (anonymised page views) and the contents of any enquiry you submit.

We use personal data to plan and deliver care, manage employment, respond to enquiries, comply with regulatory obligations (including CQC inspection) and continuously improve our service. We never sell personal data.

You have the right to access, correct, restrict or request erasure of your personal data. Please contact our data protection lead to exercise any of these rights. You can also complain to the ICO at ico.org.uk.

Care records are retained for 8 years after the end of care, in line with NHS and care-sector guidance. Employment records are retained for 6 years after employment ends. Enquiry data is deleted after 12 months unless we are actively in touch.

Our website uses only essential cookies and privacy-respecting, anonymised analytics. We do not use advertising or tracking cookies. You can disable cookies in your browser at any time without affecting your ability to use the site.