Premium care, openly accountable.
We are regulated by the CQC, audited by independent clinicians and reviewed every quarter by the families we serve. Here's how we keep our standards visible.
CQC regulation
All Oaklume regional branches are registered with the Care Quality Commission. Latest inspections published, in full, on our and the CQC's website.
Clinical governance
Monthly governance meetings chaired by our Chief Nurse. Incidents reviewed openly, learnings shared across teams within 14 days.
Safeguarding
Every carer DBS-checked at the enhanced level. Mandatory safeguarding training annually. Speak-up culture, with whistleblowing safe-routes.
Training & development
60-hour funded induction. Care Certificate completed in 12 weeks. Specialist pathways (dementia, GSF end-of-life) refreshed annually.
Carer wellbeing
Above-Living-Wage pay, paid travel, three wellbeing days a year. Annual turnover under 12% — well below the UK care average.
Family transparency
Care plans shared in real-time via the family app. Quarterly reviews. Inspection reports and complaint summaries published openly.
Regulated, accredited, audited.
The bodies that hold us to account, named openly. We publish every inspection and outcome.
CQC
Regulated by the Care Quality Commission
Skills for Care
Endorsed learning provider
UKHCA
Member, UK Homecare Association
GSF
Gold Standards Framework accredited (end-of-life)
Dementia Friends
Whole-team Dementia Friends trained
IIP
Investors in People accredited
If something goes wrong, this is what happens.
A clear, public process. No defensive language. No paperwork-as-shield.
Every concern raised by a client, family member or carer is logged within 24 hours by our regional manager and reviewed personally by the Head of Care. We aim to acknowledge within one working day and respond fully within ten.
Safeguarding concerns are escalated immediately to the local authority safeguarding adults team and to the CQC where required. We co-operate openly with all statutory investigations.
Annual complaints summaries are published on our website with outcomes and learnings. Carers and clients can raise concerns anonymously via our whistleblowing channel.
Care should be transparent. Ours is.
Ask us anything about ratings, incidents, training or governance — we'll send you the documents.